Request a Callback Have a Question? : 9424911144
Request a Callback Have a Question? : 9424911144
At Royal Radiance, we ensure that every jewellery piece is carefully inspected before dispatch. However, if you face any issues with your order, please review our policy below.
Orders can be cancelled only before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
To request a cancellation, please contact us immediately via email or WhatsApp.
If the cancellation is approved before dispatch, the refund will be processed within 5–7 business days to the original payment method.
Refunds are applicable only in cases of damaged, defective, or incorrect products received.
Refund requests must be raised within 48 hours of delivery.
The product must be unused, unworn, and returned in its original packaging with all tags intact.
After receiving and inspecting the returned item, approved refunds will be processed within 5–7 business days.
Please note:
Shipping charges, if any, are non-refundable.
Products damaged due to misuse or improper handling are not eligible for a refund.
Sale or discounted items are not eligible for refunds.
To raise a request, contact us with your order details and supporting images (if applicable):
Email: support@royalradiance.co.in
Phone / WhatsApp: +91 9424911144
